Kelly Mooney's blog about the online shopping experience from the customer's point of view -- MooneyThinks.com

iCitizen Live

iCitizen is live! Follow the dialogue on our iCitizen blog!

iCitizen on the Map

iCitizen is finally here! Well, in a few hours it will be, and so will a little more than 150 clients and industry peers-many of whom are new to the Capital City. So while we've planned all sorts of ways to make our guests feel welcome, Google Maps has one more.

Check out the iCitizen map. It includes important locations for the symposium, directions, of course, and photos of each destination.

And for those of you who won't be in attendance, Karen Scholl, RI Creative Director, will be live blogging with all the highlights. I'll post the link here tomorrow or go to www.resource.com/icitizen!

Twitter Error Adds Smiles

I won't belabor this, but I do want to call out Twitter for calling out its own problems. As you might have thought, I've been on the Twitter site a lot more recently (though not as much as the WAP site), as a follower checking out the chatter. In these recent experiences I've had a handful of moments where there were technical difficulties.

Good for Twitter for pointing it out, and just being light-hearted about it. (I do think a Twitter about the problem would have been more expected, but that's not for now.)

The site was back and working just a minute later, but in the meantime I hatched a nice smile (my own) over the site's technical error.

Countdown to iCitizen

We're burning the midnight oil here at Resource Interactive with less than 2 weeks until iCitizen, an intimate, invitation-only symposium for Resource clients.

Since our first gathering on this topic in 2006, we've continued to investigate the new consumer we refer to as an iCitizen--consumers empowered by the social web, personal brands who create, share and influence others using the digital tools of the web. And we have an amazing list of keynotes, panels and iTalks to inspire ideas and discussion that will help us understand how to reach and leverage iCitizens today and in the future.

• Supporting this year's theme of The OPEN Imperative, I'll be leading an iTalk about the implications of OPEN as a macro trend.
• Joseph Jaffe, author of Join the Conversation will share insights about how marketers need to adapt so they can stay relevant to consumers who are texting, Friending and Twittering their days away.
• Duncan Watts from Yahoo! Research will talk to us about the power of interacting with networks of people versus the elite few.
• Doc Searls, co-author of The Cluetrain Manifesto, will talk about the changes that have to take place in order for all these exciting ideas to come to life.
• And, of course, much, much more!

While the symposium itself will be limited attendance, with the help of my colleagues at Resource we'll be blogging and documenting thoughts, questions and ideas throughout the experience, so you can be in the loop. More on that soon!