I admit it. I am a demanding consumer. But, aren't we all? We want everything better, faster, easier, and more personalized than ever before. We want to feel like we're important to the companies we do business with. But why is it that despite every marketing milestone and breakthrough many web experiences often fail to meet our expectations?

Blame company structure or budget or legacy systems or leadership or the weather. But the more you excuse it, the worse it gets.

I've made a career out of studying, advocating for, and creating customer experiences and sharing them with clients, in columns, speeches, a book, and now this blog.

So, forget the excuses. Here you'll find a consumer perspective on what works, what doesn't, who's getting it right, and who's still in the dark.

Straight-forward. Unfiltered. Customer fanaticism.




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October 03, 2007

Online Retailers Shoppers Like Most

I often share my favorite and not-so-favorite experiences about top retail sites. But, you might want to know what other people think too. Take this list of the top 50 consumer favorites from this month's Stores magazine. Not surprisingly Amazon.com ranks at the top, followed by eBay.com and Wal-Mart.com. Personally, I'm surprised that Gap.com is only 26 and that FashionBug.com even made the list. ; ) Check it out for your favs.

October 3, 2007 in Retail, Social Sites/Networks | Permalink | Bookmark

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I do like to share my shopping experience in a new online shopping portal named www.storrz.com.It's a recently started online shopping portal in bangalore which is doing pretty well. They started selling groceries online.I think it's the first shopping portal which allows consumers to buy groceries online.They are only selling branded products.They also assures one day delivery on purchase.I started shopping my daily needs online.The best part of this portal is we can pay on delivery using sodexho pass,credit/Debit cards.

Posted by: sarath ks | Oct 4, 2007 1:49:57 AM

Online shoppers are smart. They use coupon codes and rebates to stretch every dollar. A new free service is available now. visit: http://www.mypowermallshop.com You are given your own online shopping mall with over 1000 major retailers and you receive a rebate for every dollar spent. In addition, you can further your savings by using coupon codes during your purchase transaction. This is offered by a wonderful company that in turn takes a percentage of it's profits each month and donates them to the One Child At A Time program. This holiday season you could not only be saving but giving. This is a keeper....

Posted by: Dee | Oct 7, 2007 5:30:33 PM

Online shoppers are smart. They use coupon codes and rebates to stretch every dollar. A new free service is available now. visit: http://www.mypowermallshop.com You are given your own online shopping mall with over 1000 major retailers and you receive a rebate for every dollar spent. In addition, you can further your savings by using coupon codes during your purchase transaction. This is offered by a wonderful company that in turn takes a percentage of it's profits each month and donates them to the One Child At A Time program. This holiday season you could not only be saving but giving. This is a keeper....

Posted by: Dee | Oct 7, 2007 5:31:25 PM

Online shoppers are smart. They use coupon codes and rebates to stretch every dollar. A new free service is available now. visit: http://www.mypowermallshop.com You are given your own online shopping mall with over 1000 major retailers and you receive a rebate for every dollar spent. In addition, you can further your savings by using coupon codes during your purchase transaction. This is offered by a wonderful company that in turn takes a percentage of it's profits each month and donates them to the One Child At A Time program. This holiday season you could not only be saving but giving. This is a keeper....

Posted by: Dee | Oct 7, 2007 5:31:33 PM

Walmart, eBay, FashionBug, Gap all these are so branded stores at CouponAlbum site (http://www.couponalbum.com).

Posted by: Bob | Oct 25, 2007 1:55:56 AM

You are right Dee that online shoppers are really smart. I love your blog. Super refreshing. I am a consumer too.

Jason Zenteno

Posted by: send groceries to philippines | Oct 2, 2009 2:36:20 AM

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